Last week, we received some complaint from our customer saying that he/she don't receive any reply from our company email.
As a result, I was requested by my supervisor to troubleshoot the the problem of email.
After a while of try and error, we found that the emails were being catch inside the SPAM Folder automatically by M$ Outlook, but after some in deep test, some emails doesn't catch by it.
So the conclusion is nothings.
After several days, my supervisor reported the same issue to me.
So I think we should rewrite the whole Email Part of the website, and I began to take a look at email writing practice.
After a while, I decided that we should first fix the email template to avoid being market as spam by the scan test of the email software/application. Moreover, a rewrite on the Email Sending Code is also required, but this is not as critical as the former issue.
Time to fight with outlook internal SPAM filtering mechanism
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